If you didn’t already know, I worked over a decade for AT&T through the industry’s transition from regional carriers to four large national carriers before I became a small business owner and a stay at home father. The experiences I went through at AT&T give me great insight into the culture, and practices that I now as a customer use when dealing with the company I used to work.
I recently received a letter written by a desperate employee describing unethical practices that where going on during my time, and not surprisingly continue to go on till this day. The writers objective was to change the practices and environment, but I thought it would be beneficial to my readers to see this letter that will help protect you in the event you shop inside a location of AT&T Mobility.
I used to advise friends and family to go to a Company Owned AT&T store as apposed to an Authorized Agent location to make sure they were treated fairly, but now I advise them to research online and know the facts before entering any AT&T location.